Policies

Day Trips (Rafting, Kayaking, SUP, Canyoneering, and Rent & Rides)
All of our trips and rentals have a 24 hour cancellation policy for a full refund. If you cancel within 24 hours you will not receive a refund.
Changes to trip type, number of guests, or date are FREE prior to 24 hours before departure.

Day Trips with groups of 6 or more
All our large group trips (over 12 people) have a 7 day refund policy for a full refund minus 5 dollars per person. If you cancel within 7 days you will not receive a refund. Balance is taken 7 days prior to launch.

Rentals with groups of 6 or more
If you are renting more than 6 crafts we have a 7 day refund policy for a full refund minus 20%. If you cancel within 7 days, no refund will be given.

Overnight Trips:
A full refund, less a $25 per person fee, will be given if cancellation is received more than 30 days prior to trip departure. Balance is taken 7 days prior to launch.

Rentals
All of our trips and rentals have a 24 hour cancellation policy for a full refund. If you cancel within 24 hours you will not receive a refund.

Trip Outfitting:
Cancellations must be made 15 days prior to your launch day to receive a refund minus a 10% booking fee. 15 days to launch your rental is paid in full and NO refund is given.

Shuttles:
All vehicle shuttles have a 7 day cancellation period for a full refund minus a 20% processing and holding fee. If you cancel the shuttle within 7 days prior to the launch date the shuttle is considered paid in full with no refund given for cancellations.
**All vehicles need to be confirmed 48 hours before your launch. If there is a change within the 48 hour period we require a new signed waiver page. We will NOT move vehicles without a new waiver.

NO REFUNDS for cancellations, in part or full, within 24 hours of departure. Changes to trip type, numbers, or date are FREE prior to 48 hours before departure.

QUESTIONS?

If you have any questions, we are here to help! Please visit our FAQ page or contact us!